What delivery options are available and How long does delivery take?
All digital voucher codes and PDFs are sent by email. Your order confirmation mail with the vouchers should usually arrive in up to 10 minutes. If you did not receive any email after that, you can resend the voucher codes in the order history.
Physical giftcards will be sent by Deutsche Post as registered mail. Your order will be dispatched within 3 days after it's been placed. Please note that we only ship within Germany because most vouchers are redeemable only in Germany. The shipping costs will be displayed during the checkout process.
Where is my order?
Physical giftcards will be sent by Deutsche Post as registered mail and will usually be dispatched within 3 days after the order has been placed. Shipping usually takes 2-4 days. The registered mail can be tracked via the Deutsche Post website. A tracking code is provided in your shipping confirmation email. Tracking will become active within 24 hours after shipment. Please inform us if your order did not arrive after a week or if the tracking is not available or incorrect.
Do delivery and returns cost anything?
All delivery costs will be listed during the checkout process. The delivery costs for the shipment of physical giftcards as registered mail are €3.00 (incl. 0% VAT). If you want to return your order according to your right of withdrawal, you have to take over the shipping costs for the return.
How do I return my order?
The exchange or the return of digital vouchers after clicking the opt-in 'I expressly agree to the execution of the contract before the expiry of the revocation period. I am aware that my right of revocation expires at the start of execution of the contract.' is not possible. If you have purchased physical giftcards, you can return them in accordance with your right of withdrawal. Please send us your giftcards back by post. Once we have checked these, we will initiate the refund. Please mind that checking your returned giftcards can take up to 3 working days. We will carry out the reimbursement using the same payment method as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of your refund. If a part of the purchase amount has been cleared with your account balance, it will automatically be credited to your account. It cannot be paid out to any other payment method. More information about your right of withdrawal can be found in the terms and conditions.