Delivery

What delivery options are available and How long does delivery take?

All digital voucher codes are sent by e-mail. Your order confirmation mail with the voucher codes should usually arrive in up to 10 minutes. If you did not receive any e-mail after that, you can resend the voucher codes in the order history.

Physical gift cards will be sent by PIN Mail as registered mail. Your order will arrive within 3-5 days after it's been placed. Please note that we only ship within Germany because most vouchers are redeemable only in Germany. The registered mail can be tracked via the PIN Mail website. The shipping costs will be displayed during the checkout process. A tracking link is provided in your shipping confirmation email and will become active within 24 hours. Please inform us if your order did not arrive after a week or if the tracking is not available or incorrect.

Where is my order?

Physical gift cards will be sent by PIN Mail as registered mail and will usually be dispatched the next working day after placing your order. Your order will arrive within 3-5 days after it's been placed. The registered mail can be tracked via the PIN Mail website. A tracking link is provided in your shipping confirmation email and will become active within 24 hours. Please inform us if your order did not arrive after a week or if the tracking is not available or incorrect.

Do delivery and returns cost anything?

All delivery costs will be listed during the checkout process. The delivery costs for sending phyical gift cards as registered mail are currently €3.00 (incl. 19% VAT). If you want to return your order according to your right of withdrawal, you have to take over the shipping costs for the return.

How do I return my order?

The exchange or the return of digital vouchers after clicking the opt-in 'I expressly agree to the execution of the contract before the expiry of the revocation period. I am aware that my right of revocation expires at the start of execution of the contract.' is not possible. If you have purchased physical gift cards, you can return them in accordance with your right of withdrawal. Please send us your gift cards back by post. Once we have checked these, we will initiate the refund. Please mind that checking your returned gift cards can take up to 3 working days. We will carry out the reimbursement using the same payment method as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of your refund. If a part of the purchase amount has been cleared with your account balance, it will automatically be credited to your account. It cannot be paid out to any other payment method. More information about your right of withdrawal can be found in the terms and conditions.